To be effective managers, we need to be able to adapt to the needs of those with whom we are working. The roles we take as managers directly impact the outcomes of our interactions with our staff, sales associates, and customers. Before we can successfully assist others, we must first understand our own behavioral style, recognize the style(s) being used by the other parties involved in the process, and then select a style that is best suited to achieving an acceptable outcome.
To determine your particular behavioral style, answer each of the ten questions below. This inventory assesses your preferred behavioral style as well as familiarizing you with the most common behavior patterns that you will observe in your staff, agents, and clients.
Just drop me an email to Yuan@singaporehome.net and I will forward to you. No obligation, just want to help a friend. : )
